Jeff / Chris Baker

Review of Sandals Montego Bay

Went to Montego Bay Sandals Resort in June 2016. ...

Went to Montego Bay Sandals Resort in June 2016. Will never go back to another sandals. Our account was hacked because of booking online. This was supposed to be a secure site. Because of this, there were quite a few charges already charged on our credit card before we found out. When we told them about it at the Resort in Customer Service, they acted very concerned, but never compensated us for anything of any kind. Not even sure we got a "Sorry". Website very deceiving! No night life! Thought there would be a dance club or something. No one around after 10:00ish PM. Swim up bar pool was dirty. Went there the first day and never went back to that pool. The whole place needs to be updated, especially the rooms. They had a Martini Bar and Chocolate Bar set up and they were never advertised. Only found out about them by running into them. There was supposed to be a "White Night" and this was never advertised either. We were talking with an employee who told us about it, so not very many people participated in this and nothing special was done for it either.
We were told by others, after we came back, the other Sandals is better on the other side of the Island. Why should they be better??? Shouldn't ALL Sandals Resorts be the same? For the amount of money we paid, we could have gone to a Beaches Resort, and what I have heard, they are wonderful Resorts! Also, I believe they "water down" their alcohol. Drank Rum all day, starting at 9:00 AM until 10:00 PM, and had quite a few, and never felt a thing. And I am not a drinker. I maybe have 2 drinks a month. Our goal was to relax and we DID accomplish this due to; not much going on. Other reviews mention the airport being so close and that it is loud. That would be the last thing I would complain about. It made it interesting and the planes only flew late morning until evening. Did not hear them early AM or during the night. Anyone booking this vacation knew the airport was only minutes from the Resort. Felt really sorry for any couples that were Honeymooning or getting married there. Would have been dissappointing. I could add more to this post, but getting too long already. Adding one more thing....we do vacation at different places, so we do have places to compare this Resort to. So, BEWARE OF SANDALS!
The only reason why we are giving it a 2 star is because the employees were extremely nice and accomodating. Loved the room Maid service! The two young activity employees were a lot of fun!!!! Believe their names were Candace and Ramone! The food was good, especially at Tokyo Jo. The chefs there were very nice also!
Hope this post helps others who are planning on vacationing here.