John Sullivan

Review of Silverback Moving

I used Silverback Moving to move my goods in May 2...

I used Silverback Moving to move my goods in May 2016. Having moved 9 times, I can tell you without a doubt this is the worst moving experience of my life. The gentlemen moving my goods seemed poorly trained in packing and loading things in a professional manner. They found a way to dirty up my mattresses even though they were protected in plastic sleeves. Both my beds were reassembled improperly, with the master bed missing parts and damaged. I called Jim the owner the day of the move to notify him of the damages. He spoke with his crew and called me back admitting his team did not do the job properly. The two weeks following the move, I communicated with Jim who committed several times to come out to review and fix the damages. He never showed up and never called to say he wouldn't make it at the promised time. So i was finally left to handle fixing the beds and cleaning the mattresses myself so I had a place to sleep. The bed will never be the same as it has structural damage. Only when I contested the credit card charge 2 months later did Jim seem to care. Seems Silverback Moving just wants your money regardless of the level of service they provide.

I would NEVER recommend Silverback Moving. Customer beware.