We would like to appreciate the male veterinarian ...

We would like to appreciate the male veterinarian with blond, shoulder-lengthed hair at the evening emergency department/team, who was professional and compassionate throughout the whole consultation. Although our little budgie passed away at the end, the vet had ensured that he was given the best veterinary care before he passed way peacefully. The nurse who held the inital consult was also polite and we were impressed by their kind manner.

The receptionists were okay, not considered as rude but not particularly polite either - but I believe they were busy at all time, so my only comment was that the manners could be slightly improved there. The waiting time for the landline and reception was also long, but again understandable given Lort Smith is a busy animal hospital.

In overall, I would recommand this hospital to everyone, based on my personal experience.