They have a poor bell desk operating system with t...

They have a poor bell desk operating system with teens handling your luggage. I came to visit friends for a weekend from out of town and checked in my luggage with the bell desk. They lost one of my duffle bags and told me that I never checked in that bag. Claiming that they watched surveillance videos of me not having my bag upon arrival. I had the missing items reported, gave them all of my contact information, and a detailed description of my loss. The customer service I received was horrible and cheap. The front desk lacks in communication and could not follow through on a simple call back. The security manager not once ever used my first name when he spoke with me. After, I finally gave up because no one was there to help me my travel agent called after our trip was over to finalize our check out and that's when they notified her that they found my bag. That's right. They told her, not myself, that they found my bag in housekeeping because she called to complete our check out. They have yet to call and apologize to me for the major inconvenience they put me through. I do not recommended staying here unless you want to go shopping for new clothes to wear on your vacation because your hotel "lost" your luggage.