Emily Goins

Review of Autonation Toyota Thornton Roa...

5 Stars for William Boyce! He was exceptional in h...

5 Stars for William Boyce! He was exceptional in helping to find the Hybrid Highlander that I was looking for and was a pleasure to work with! He communicates professionally and courteously, and follows through on questions and issues quickly. I will absolutely recommend working with him to my friends!

The service department, however leaves so much to be desired. It seems to be staffed exclusively with the rudest people they could find, as everyone I interacted with seemed genuinely inconvenienced by me and the other customers before them. The work completed on my car was sloppy and incomplete. I will not be returning to this service department and will not hesitate to share my experience with others.