I called on a Saturday to make my appointment for ...

I called on a Saturday to make my appointment for the following Thursday and told them specifically what I was bringing the car in to be repaired for. Dropped it off at 9 a.m. that Thursday morning and at 2 p.m. in the afternoon they called me to let me know that they had discovered what repair the car needed which is exactly what I had scheduled the appointment for and then advised me that it couldn't be repaired until the following day because they had to order the part. Needless to say that I was a bit frustrating since I had called them days in advance and told them what I was bringing it in for so couldn't quite understand now why the part had to be ordered when it could have been ordered all along but I guess they assumed I didn't know what I was talking about. Friday came and still I did not have my car back and they told me it would be Saturday instead because the wrong part came in on Friday. Saturday came and still no car and I I was then told it would be Monday before I got it back. Monday came and then of course still no car. Finally on Tuesday afternoon I called because I had heard nothing from anyone which is how every day went unless I called first, and was told finally the car was indeed done and that they were just getting ready to call and tell me that. Wednesday after receiving my car back I received a call from a young lady to be sure that I was happy with the service I received and I told her that I was not and explained why. She asked me if I would like to have the service manager call me back and I told her I would not because on Monday when I called and was very frustrated to hear that I had to wait yet another day to get my car back, the service manager didn't have the time of day to call me back but instead had a different young lady call to tell me that. And then if all of that wasn't bad enough, two days after I got my car back a young man made a left hand turn directly in front of me and wrecked my car and when I went to get the insurance card out of my glove box, it wasn't there. Turns out that when they had to give me a loaner car to drive while my car was in their shop for days and days, they had taken it out of the glove box to make a copy of it and failed to ever put it back in the glove box. So rather than contacting me to let me know their mistake, I had to find out the hard way. Good thing for online app so I could pull up my insurance coverage on the spot.