Products are great. They have the capability to be...

Products are great. They have the capability to be a good company. Any kind of customer/tech support is just awful though.

I'll only present my situation and opinion: command center started going out just before 1 month of installation. Started calling tech support. Waiting times range from 1-3 hours!!! If you can even wait that long. After multiple calls, finally sent it back to them. No word for 2 weeks. Finally gave them a call. Customer support says it's ready. I asked what was wrong and did they fix it? Young lady says she will check and call back. Never calls back. I call back again next day. She says the same thing and once again never received a call back. I'm very patient when I shouldn't be. I give them another week and contact them through Facebook. Response time is much quicker and they guy who runs the Facebook page is nice.

Anyways now they can't locate my command center. They cant even find the paper work saying they received it in the mail. I gave them my tracking number stating they did indeed receive. This takes a couple days. They finally find it, tell me they adjusted it and tested it and will be sending it out that day. IT TOOK 1 MONTH FOR ADJUSTING AND TESTING. I ask for how long they tested it on the motor? No answer. The reason I asked because the command center would fail around 15 minutes.
Well to late now, they sent it out and I thought what the hell I'll give it a shot. I'll get it soon. Nope, they sent it to the wrong address. I gave them my confidence that things would go smoothly and they couldn't cut it.

I will no longer do anything else with this company because of this. To bad though, The product is great.