Christine kirchhoff

Review of The Seagate Hotel & Spa

Such a mixed bag of experiences with staff here! S...

Such a mixed bag of experiences with staff here! Some really great, some shockingly bad! The hotel itself is lovely, as was our pool view room. Working with manager, Tara, to schedule a vacation during a pandemic was good, and reassuring. Our stay was also pleasant overall, although the front desk staff was never as courteous or welcoming as I expected. But when we accepted Tara's original offer to adjust our trip as needed and cut back from one week to two, problems began. Tara was never available to meet, but I left her a message that we were changing our plans to one week from two. We checked out after one week, left our key at the desk and told the receptionist we were out. Three weeks later my CC bill came in with two weeks of billing! I called. Nope. No one can help. But Tara will be in on Monday and she can. I called Monday. Nope. Tara isn't in, but her co-manager, Samantha will be. Since we were back in Delray Beach, I stopped by...Nope. Samantha won't be in until after 9, but she'll call you. I finally spoke to her and she said she needed to check a few things and call me back. She didn't. So I stopped in later in the morning and she couldn't have handled it more poorly. She never owned or apologized for the $1800 mistake, and in fact said it would take 'hours to verify' that we were telling the truth and she'd 'call me later.' I explained that we need to resolve this so we can get on with our day here. She rudely reiterated it would take hours to 'verify' and said I can 'sit there and wait if I want, but that's how long it will take'. I assured her I would simply file a dispute with my CC company, and that told her the way she was handling it was outrageously rude. Later in the day, after I'd filed the dispute and moved on, she did call to say she'd issued a credit and sent me an email. Nope. No email. I called her AGAIN, and did finally get an email showing a credit...No apology for their mistake though. Samantha and her equally unhelpful and rude receptionist should be fired frankly. No idea what sort of process was used when they were hired, but they're both truly dreadful at their jobs. This experience has completely soured me on ever going to Seagate Hotel or recommending it to anyone again. Really too bad it's so poorly run since it's a lovely hotel.