Nicole Witstine Review of Minnesota Gastroenterology, P....
Seems like they care very little about patients an...
Seems like they care very little about patients and finding solutions/diagnosis and more about getting your money. I was prescribed medications 3 times with little explanation for how they would help, then needed to do 3 endoscopes only to find out each of them did in fact do nothing. Then, when it came to billing, it was an absolute nightmare. They didn't process my insurance correctly for 6 months, sending me incorrect bills throughout. I, of course, have to call and try to fix it every time. When I finally received a correct bill, I made payments just a few days later. Then a few days after my payments, they sent the bills to collections. After spending an hour on the phone with them, my confidence in their record keeping ability has gone even lower. They can't seem to figure out what bills there are, how much is outstanding, whether insurance has been applied, and how much I had paid toward each. I spent at least 45min going back and forth with them about how much I had paid and toward what, all the while I am staring at my statement that shows exactly how much and to whom I paid. And of course, you can't do any of this in your own time because they will only sometimes answer the phone between 8am and 5pm, SOMETIMES, if you get lucky.
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