The techs were great, - polite efficient and help...

The techs were great, - polite efficient and helpful on their initial visit but my problem is with the office. It took 2 weeks to get a fairly simple proposal for some additional work and then multiple calls and email to clarify an item. I never did get an answer or return call and the person answering the phone made me feel like an inconvenience. I ultimately called another company, received an estimate in 48 hours, scheduled the work and satisfied with the results and the better price.