actually 0 out of 5 possible stars, because that w...

actually 0 out of 5 possible stars, because that would be better.
The package never arrived although you get such a message, a call to the hotline promises feedback via email, which never happens.
All in all a big nonsense and you have to run after yourself as a customer.
Never again!!! In the future I will make sure to use a qualified parcel service