J

Jacy Jones

4 years ago

If there was a zero stars option, this bank would ...

If there was a zero stars option, this bank would get it. ATM took two large checks, did not deposit them, did not return them. I was given the excuse that Citizens Bank does not service their own ATMs. Ten days later, still no money. Claimed I did not return an affidavit that I never received. I now have my money "provisionally," meaning it could be taken back in the next 90 days if they do not "find" my checks. Unbelievably rude, unprofessional, and difficult to deal with. Citizens Bank is in my rear-view mirror. Avoid this place.

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