I feel that the customer service level has fallen ...

I feel that the customer service level has fallen recently.
The other day I was sold a post-it product that says "I dropped it on the floor," and today I was skipped the order of accounting.

Even if you think that other clerks correspond, if you can not confirm it, I think it is basic to ask Do you have any problems? (At least in stores called high-end department stores), Takashimaya Is that not so?

I would like to focus more on customer service education.