The first week my mother was there, she, my dad wa...

The first week my mother was there, she, my dad was left a voice message thatthry had lost my mom who has dementia, that they didn't notice that she was missing until strangers found her after she had fallen, and was injured and drove her back to the facility. My dad, sister and brother-in-law did not receive the phone message and got quite a shock when they saw her face bandaged up and her glasses missing when they visited layer that afternoon. She had no coat on and it was minus 10. The staff tried to make light of the incident when I asked about their protocols and procedures for care. A week later I hear s 70 year old man went missing from the same facility. What is going on there?