Luke

Review of VA Palo Alto

Glad most reviewers have positive experience at th...

Glad most reviewers have positive experience at this location but mine was not.

I am a disabled service connected veteran that was discharged nearly 14 years ago. I've gone to the VA doctors maybe about 3 times in those 14 years since i usually figure they can help veterans that have bigger needs than mine.

I've had an ongoing issue for the past 16 years so I booked an online appointment (Livermore location doesn't actually allow that but I received a phone call and they booked it for me). Appointment was a month and a half out which kind of sucks but hey whatever.

My appointment is scheduled for 1040. I check in at the front desk at 1030 and they tell me to take a seat. It's 1110 and I've seen 4 group of people that came in after me already get up to be helped. I haven't been called so I check in with the front desk again. I take a seat again and then its 1135 I've had enough. I go to front desk and let them know I'm not waiting any longer. I've been there for an hour and no help, no updates, nothing. I came in looking for help and I left feeling defeated. Not only that, I had to take time off of work for this and am still in bad shape.

Since I have health insurance through my company I'm probably one of the luckier ones and can still see another doctor for my issues. I'll set up an appointment with Kaiser soon to see me for injuries that I received during service.

This location deserves a D grade.