Sara Schultz

Review of Christie's Salon - Cosmetologi...

My experience with Christie s Salon Inc. has been ...

My experience with Christie s Salon Inc. has been absolutely horrendous from start to finish. When I first called to set up an appointment, I explained in great detail my allergies to most dyes. We also discussed my previous exposure to dyes and different hair products. I VERY specifically explained my use of henna dye in the past (this was last done three years ago and has since been cut out) to make sure that this would not be a problem. I was assured that the henna use would not matter and that they would do an allergy test before starting. I agreed and went in on 7/17.

I requested a gray balayage. We agreed to the color starting at the ears and going down to the tips. I showed the stylist, Hope, a few inspiration photos and she said she would not be touching my scalp with the dye, so an allergy test was unnecessary. I was quoted at a total of $210 for both the balayage and cut. As I waited for my treatment to begin, another stylist, was talking to a client about how much she hates the procedure I was to have done. This made me feel very uncomfortable.

Something seemed off when it took somewhere between three to four hours and several exposures to heat to lift the color. After applying toner for 15-30 minutes, Hope called over a few other stylists to get their opinion on what to do as the toner wasn t taking correctly. They decided to use a flash toner to quickly tone my hair.. She once again called over another stylist to evaluate the toner, and I was told that some parts are more silver than gray.

I was astonished to see that my hair had gone from a natural black to caramel! I immediately asked why the TOP of my head was caramel as we had agreed to only dying hair from the ears down. The stylists kept insisting that it turned blue because I had recently dyed my hair. They completely ignored my concern with my hair being caramel. The owner even tried to find a natural gray hair on my head to prove to me that I had henna on my hair. She could not. I stated that I did not dye my hair and that I did not appreciate being blamed for the result.

I asked to add more blue to the TOP of my hair so that it all matched. They said that they could use more blue dye to cover up the caramel. They processed for a few minutes as the salon was getting ready to close at 9 pm. Hope asked if I still wanted to have my hair cut. I declined as it was very late and I was frustrated.

I was charged $203 even though I didn t get my haircut, which didn t really make sense in relation to my initial quote. I asked how it was still $203 without a haircut, and was told that this was the price of the dye alone. I was completely bewildered at this point, so didn t question it.

I decided to call the salon to try and figure out a reasonable solution. On 7/19, I called the salon to speak with the owner. However, the owner was unavailable. I did learn, though, that I had paid for the balayage and a color correction. After waiting all day on 7/21, I decided to call them and the owner still was not in. Finally, the owner called me in the evening on 7/22. During our conversation, she talked over me, defended the poor behavior of her employees, and continued to blame me. She even patronizingly sent me articles about dying hair with henna. Again, I have not used henna in years, and this does not explain why the TOP of my hair is caramel! The owner asked me to send photos to her, and I did this right away. It has now been an additional two days, and there has been no response.

This drives home how unprofessional Christie s Salon Inc. is. The owner blew me off while I was at the salon, they lied to me about when I would receive a return call, berated me and called me a liar, and refuse to communicate. I am completely appalled by this salon s lack of integrity and know this is the worst customer service experience of my life. Professionalism and integrity start at the top, and Christie s Salon is a prime example of how a lack of professionalism and integrity bleeds through to every member of the staff.

Inspiration and actual photos are below.