We booked a room through this company - a block of...

We booked a room through this company - a block of rooms for our team. Since then we have had to cancel and I tried to file a ticket online, call and email...with NO RESPONSE. My original "booking" email from them said that the booking fee is refundable, at least until a confirmation is sent out. I CANCELLED WAY BEFORE A CONFIRMATION WAS SENT OUT!!!! I have now received a confirmation and I have no idea if I will receive a refund that I AM ENTITLED TO..... if my reservation will even be cancelled AND if I will be charged for my stay....THIS IS RIDICULOUS!!!!