I'm not sure what Jimmy is famous for. Is it his l...

I'm not sure what Jimmy is famous for. Is it his legendary macaroni and cheese, or his world class customer service and tact? Nope.. certainly isn't either those. Is it his passion to give his patrons a memorable and impressing experience? Nope, not that either ! (and it certainly isn't his astute attention to detail.)

I used Yelp24 to process an order for take out. Being that it's Thanksgiving and both my wife and I were looking forward to not entertaining or cooking this year, we decided to order some food. Specifically mashed potatoes, keeping in the holiday spirit. We scoured several menus and finally arrived at JFAT's. We ordered this, with a side of gravy, some truffle Mac and cheese and buttermilk chicken... also with mashed potatoes. Yelp24 promptly informed me that my food would be ready in 10-35 minutes. What a great user experience I thought to myself. The time was 6:14. Little did I know, everything was about to go awry.

I waited a little and drove to the restaurant. I parked and made my way to the kiosk, by the entryway. Upon arriving I was greeted by a hostess. She fumbled with several tablets, with a nervous look. She finally retorted that the order was never received. I, in my dismay, showed her the order I had placed and paid for, and just then the order popped up on her screen.... 30 minutes after I had been notified that the order was received. Ok, I thought... a minor bump in the road.

I gestured to the bar area and let the hostess know I would have a drink and wait for my food. Sure thing she replied. I sit and let the bartender know I am waiting for an order. 10 minutes go by, then 20.. then 30 minutes. Meanwhile nobody has stopped to check on me or inquire about the status of the order. The time is now 7:20 and I've been sitting at this bar for 40 minutes.. waiting for my food that was ordered long long ago. Finally the bartender asks if I've got my order... I am sitting clear as day in front of him, with no bags of food, or even a solitary French fry. He flags down what seemed to be a manager, who flags down the hostess whom had walked by me, at least 9 times in the past 20 minutes.... but who's counting.

The hostess informed the manager and myself that the food was sitting on the kiosk for some time, and she didn't know where I was. Mind. Blow. I look the manager in the eye and let her know I am displeased. My food should not be sitting out, getting cold, while I am sitting 20 feet away waiting for someone to provide me with my order. Ok.... another bump in the road. Things happen, but let me get this food home to my wife before it is totally cold and inedible.

I drive back to our home, bring the food inside and begin to take inventory. I pull out a container that looks like perhaps it contains mashed potatoes.. but no, it's not.. it is some kind of cheesy soup-like substance. It did not seem to be the thyme gravy either. Ok - I did not order this, but let's see what else is in the bag. I pull out my entree, the buttermilk fried chicken, with mashed potatoes... I open the container... hello, mashed potatoes are you in here? Nope - not a mashed potato in sight. The entire reason we ordered from this joint. You had one job, JFATS. What I received was some soggy fried chicken, in a bed of roasted corn, and green beans covered in the cheesy-soupy abomination. Straight up cafeteria food.

I dig a little deeper and locate some fries. Upon closer inspection I find they have somehow figured out a way to make fries chewy. I've eaten many thousands of fries in my lifetime, on several continents, and I've not come across chewy fries before.

For the coupe de gras, I open the truffle Mac and cheese. This was the most bland and uninspired thing I've ever eaten. There was absolutely no truffle oil in this recipe. Not one molecule.

I couldn't do it.. at this point my frustration outweighed my extreme hunger. I never waste food, but this got tomahawk slam dunked into the trash.