Lorraine Roseman

Review of Grand Hyatt New York

the convenience of this Hotel from the train stati...

the convenience of this Hotel from the train station is awesome. We liked our room but was disappointed that our on-line check in did not make a difference - we had to wait. Our room had a flickering light problem in the closet and the bellhop was suppose to report to the front desk (we were there 3 days) nothing was corrected. Room size was fine for us. There was a special offer through email for $10 to upgrade room - I had tried to do it again after I read it and said it was no longer available. Called and they said they could not do anything to rectify this - too bad that would have been a great way to make up for the wait to get into the room.