shelby hughes

Review of AZ Airtime

Previously I have had nothing but good things to s...

Previously I have had nothing but good things to say about AZ air time it, it has been a fun cool place to take the kids after school or on summer when we cannot go outside. Unfortunately that isn t going to be what I am saying from now on seven months ago my father and I won a raffle for a free birthday party for 10 that came in a Christmas gift basket at the Harley Davidson bike give away. We had to go directly to AZ air time to pick the basket up my dad showed his ID to claim the prize, I thought it was an amazing prize that would make my sons 7th birthday party in June a big hit! (As this would be something that I normally couldn t afford being a single mother) as it came closer to June I started to look for my AZ air time certificate for the party to set it up in advance. I was able to find the free Sox and birthday T Shirt. However the gift certificate was missing. Upon realizing this I contacted AZ air time multiple times to see if they could help me or have some record of the birthday party. All they could tell me was that thy cannot help us because they have no record of the donation and they couldn t do anything to help us. I understand that I should have put the certificate in a safer place but with a 6 year old and two dogs it is a bit hard to keep track of things. This was pretty bad customer service seeing as though I only got one reply to my email and after that got ignored even though I left multiple phone numbers to be contacted when my dad finally went in to see if they could do anything in person they told him the same thing that he was out of luck. You would think a business would want to keep regular customers happy but I will find my indoor fun elsewhere from now on.