I used them for my laminate flooring in my first h...

I used them for my laminate flooring in my first home and I was happy with their pricing and their service. Their installers installed the floor without complication and completed the job on time.

So, I suggested them to my client (I'm a Realtor) and we stopped in to look at flooring for several homes we are working on.

The girl at the front desk, while very nice, was poorly dressed in jeans and a t-shirt. Not terrible, but not overly professional, either.

We were told that the designer wasn't there, but the "head person" was going to come down and help us. So, we waited. And waited. After about 10 minutes, I inquired again and was told that she would be right down. Another 5 minutes passed and still no one to help us.

We decided to go to another flooring store and that we would return in half an hour, would someone be there for us? We were told "yes", that the designer was at lunch and would be back by 1:00 (half an hour).

We returned in about 20 minutes and another gentleman came out to speak with us. He said that he was there commercial estimator and began to grill us as to how we had come to the showroom. I explained that I had used them previously, I was a Realtor and this was my client. He then told us that there was no one there that could help us; that we really need to make an appointment before we come. I reminded him that we were told that the designer was returning at 1:00. He said that was incorrect, there was no one that could help us and we would have to make an appointment with a designer and return later.

It didn't seem to me that they had any desire to do business with us. Well, they're getting their wish. I certainly will not be sending any of my clients there.