Heather Smith

Review of Pierce Property Consultants

Generally, I dislike property management companies...

Generally, I dislike property management companies, but they are understandably necessary for home owners in certain situations. My husband and I rented individually and together for over 5 years and never have been so disgusted with a property management. They were responsive with us before we were locked into a lease, but even the employee we worked with, who was very polite and professional, still took over a week to respond to emails after we were locked in.
No one else in the office was ever helpful, I felt approached with a very "not my customer, not my problem" attitude.

The owners of the property we leased have an antique stove/oven in the home. It was cute and quirky, but an old electric unit. Once, a burner wouldn't turn off in response to the switch and a couple small flames arose before we could move the extremely heavy unit to unplug it. After plugging it back in, the entire unit wouldn't function. A week later a maintenance gentleman came to the house and was shocked that such an old unit had been left in a rental, also frustrated that the age and style of the stove hadn't been communicated to him by PPM. He said it was risky to keep it in a rental for safety reasons and the well being of an antique item. He said he would be recommending it be removed, of course I don't know if this was actually done, but when I emailed pierce to inquire about it, I never received a response.

My husband does construction for a living, when we moved in, we quickly realized the carpet had not been replaced in years (I mean years). We contacted PPM and requested they contact the owners and ask if we could replace the carpet and pad, for FREE, for our comfort and health. We were clear that we wouldn't just put any carpet in, we would send pictures of colors and styles for the home owners approval first. Pierce told us the home owners had denied this, but I truly believe they didn't even pass along the proposal. This way, they'd still be able to charge us higher exit fees? Or they were too lazy to even reach out to the owner? Who knows?

As others have said in their own reviews, this company will find any and all reasons to charge you with upon move out. I've never received so little of a deposit back in my years of renting. We'd had a yard sale prior to moving and only one large item was left, a small deep freezer. Two days before turning in the keys a gentleman drove up and asked how much, etc. I helped him load the freezer into his truck, he paid for it and left. Our disposition has a $75 chargee to remove the deep freezer which apparently had been returned. Not only did we have no way of knowing it had been returned, but rather than reach out to us (we would've been happy to come remove it) pierce charged us to remove it. There are, for a fact, multiple appliance companies in the area that will come pick up items for free.

We were charged for paint touch ups, which is interesting considering how horribly done the paint was prior to us moving in. There were patches on the white walls that were painted thinner than other areas so a darker color was showing through. There were paint splatters on almost every outlet, light switch, door knob and even the carpet in a couple corners, plus the baseboards hadn't even been cleaned prior to paint, so there was an obvious layer of grime under it.

The shower in the tile clearly needed to be repaired or redone and my concern over this was dismissed. I feel terrible for whoever is renting this home now, as much as I loved this home and property, there's Most definitely mold or drywall rot behind the shower tile. And somehow it cost them $50 to change a burnt out light bulb? Plus, I'm still not clear on how they are charging us for utilities from APS?!?!

Fortunately we are now homeowners, but if we ever find ourselves in a position to rent again, we will never return to PPM. They may not be the worst, but they aren't even close to the middle ground.