Tom Falcon Review of Hilton Brussels Hotel
I'm a Hilton Gold member and frequent traveller he...
I'm a Hilton Gold member and frequent traveller here in Brussels for five nights. On check-in I asked for a quiet room. No upgrade was offered so I got a standard King room which came complete with many hours of hammer drilling somewhere downstairs. It's even happening now at 7:30pm.
Yesterday, I ran a bath after work and the water was barely warm, certainly not hot. My room thermostat doesn't heat, even if I set it to maximum, and so the room is always too cold. Half the time I can't take off my jacket.
I ate in the bar today and I clearly asked for a burger with no cheese. They brought me a burger dripping in cheese. When I pointed this out there was no apology, he just took the burger away, removed most of the cheese and brought it back a few minutes later, a little colder and still containing some cheese.
The location is excellent, breakfast has so far been OK, the room is also just OK, certainly not luxurious (except for the bed which is pretty decent). I have no complaints about housekeeping. Overall I am rather disappointed and won't be coming back to this hotel.

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