Cristina Garcia

Review of Generator Hostels Hamburg GmbH

The room was way too hot so had to leave the fans ...

The room was way too hot so had to leave the fans on all the time. Problem is that the fans don't remain steady so they move unless you can prop them with something. The room door was extremely loud amd doesnt close gently. Roommates arent curtious to slowly close the door so this needs to be fixed. Bathroom toilet and shower were extremely small and tight. Very difficult to move around. No soap to wash hands after using the toilet. I brought my own towel from another hotel if not you are forced to purchase one for 6 euros, ripoff. Front entry door you have to use your room key BUT the front staff are the ones that buzz you in so if they are busy or not seeing you at the front entrance and no one is Walking out you will stay there. The male staff members weren't very talkative or explained if I wanted breakfast or if I needed a towel or when checkout is. I had to find out on my own. However the female staffers were very nice. The best part was that it was across the street from the train station and the free walking tour picked you up at the hotel. I stayed 2 nights and requested a bottom bunk but was told all booked. They could have easily moved someone to accommodate me especially since the 2 nights I was there, 2 if the bottom bunk were used by 2 different girls that stayed only 1 night while I stayed 2. I wouldn't recommend this place.