Honestly, I'd give it 3.5 stars. It's historic but...

Honestly, I'd give it 3.5 stars. It's historic but poorly managed. First, the hotel needs to find some way to regulate visitors from paying guests. The fire places are beautiful but is full of loud children and people not staying at the hotel. I tried for 30 minutes to find a rocking chair by the fire but could not as large families reserved all of them. Additionally, the operations are poor. We arrived at 3p, expecting our room to be ready by 4pm (as it states on the website). After 4pm, we were informed that 4p is when check-in actually STARTS and no time is guaranteed. This is ridiculous. We didn't get our room until after 5pm, really ruining our night. This place charges luxury prices but does not deliver a luxury experience. DO NOT STAY HERE