Service is not capitalized here! Have a jeans as a...

Service is not capitalized here! Have a jeans as a complaint. The seller said he will contact me as soon as she is back from the tailor shop. The employee has still not reported after 4 weeks. When I was in Breuninger I was told the staff is no longer there. They will take care of the problem and would contact me. After almost 2 months no feedback received. Very weak from the Breuninger team.