Chelsea MacPhail

Review of Kinnikinnick foods

I was really excited about their gluten free food,...

I was really excited about their gluten free food, especially being brand new to celiac disease.
The food is okay.
Unfortunately the customer service is their biggest down fall, and what is keeping me from wanting to order again.

My order came in damaged and just a mess. When I called I was met with "ughs" and sighs as if I was the one inconveniencing them.
Replacement was supposed to ship on Thursday and be in the Calgary area of Friday. It didn't show up, so I asked for a tracking number on Monday morning. The order did show up late that afternoon, which is fine, but after the phone call the week before I wanted to make sure it shipped.

Online custom support "shows your order arrived. Are you good now?"
I explained why I asked for the tracking number and the experience I had the week before.

Their response: They were busy, so they didn't have time to be nice or use basic customer service. But they will let her know. Direct quote --> " I'll pass this on and let her know you said so."