My wife and I have visited Qasr Al Sarab twice on...

My wife and I have visited Qasr Al Sarab twice on September, everyone around us, friends and family were surprised and asking why? we keep answering " once you visit Qasr Al Sarab you will keep coming, there is a charm and peace like no other place". Last stay was on Friday 25th, Sep and this time we have tried the Royal Pavilion Villas. Once we arrived to the villa the swimming pool was not 100% clean so we reported, and they responded back by replacing it with another villa in less than 30 mins. What a tremendous customer service. Warm thanks and appreciation to (Abbas Al Saqarat, Manu, Kishor and Bahiro) who make us feel like we have another home in the Empty Quarter :)