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scojac100

3 years ago

Chris the manager at the Snellville (Lawrenceville...

Chris the manager at the Snellville (Lawrenceville) GA location needs to learn people skills. Ordered a custom frame that we had to have before April 2nd. Order taker totally messed it up but Cad did great job fixing, just didn t get it done till the 5th.

HL should have made some type of price adjustment but the Manager instead lied about the original order (which he wasn t even involved with).

Bottom line, y all blew getting done by deadline because of honest error and refused any compensation with a horrible attitude manager.

Corporate office in Oklahoma doesn t care and refused any assistance.

We won t be back. Voting with our feet cation needs o learn people skills. Ordered a custom frame that we had to have before April 2nd. Order taker totally messed it up but Cad did great job fixing, just didn t get it done till the 5th.

HL should have made some type of price adjustment but the Manager instead lied about the original order (which he wasn t even involved with).

Bottom line, y all blew getting done by deadline because of honest error and refused any compensation with a horrible attitude manager.

Corporate office in Oklahoma doesn t care and refused any assistance.

We won t be back. Voting with our feet

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