I wrote them a check for several thousand dollars ...

I wrote them a check for several thousand dollars with written instructions (in ALL CAPS on the stub and in the memo line) to apply the check towards our mortgage principal only. Days later, the check had cleared but the mortgage balance hadn't changed. Turns out, they used that check to open a savings account in my name and deposited the money there instead. (Several thousand of our dollars just hanging out in the wrong account...no big deal, amirite?) Once I pointed out their mistake, they corrected it and apologized. Luckily, this misdirection of funds didn't occur during the actual home purchase or we might have lost our earnest money. Terrifying.

We've also had other recurring problems with them, mostly related to their lack of proactive communication. For example, they've switched our autodraft date without warning. Online portal access, too. (One day you can log into your account, the next day it's a whole new system and you don't have access to it.) Those are comparatively minor frustrations, but only serve to undermine confidence in Topline FCU further.

I strongly recommend that people take their business elsewhere (as we will be soon).