Have been twice on a saturday morning, to use the ...

Have been twice on a saturday morning, to use the swim/steam room after a run. The first time, no one mentioned that they shut the steam room and sauna facilities for 4 hours (in the middle of a busy saturday) as kids are swimming at the same time. The second time, the steam room was out of action, despite being a relatively new facility. Utter rubbish. And it's very very badly laid out