I found an error that I caused. I submitted it as...

I found an error that I caused. I submitted it as soon as I found the error which was the same day. I was told it would take 3-5 days to get the issue resolved. Fast forward 7 days later and the issue is still not resolved. Was told that maybe it will be resolved by Monday welp thats another 5 days away. This left me and the health care carrier on the line looking baffled by what we were being told. In this modern age of computing what can't be corrected within few key strokes and a couple of mouse clicks.