We purchased a home in The Colony, TX 4 years ago....

We purchased a home in The Colony, TX 4 years ago. I had many friends and family warn me about A#1. I have continued to allow A#1 to service my home because the previous owner allowed A#1 to install the existing system. During our winter system check the technician confirmed a leak in the system. We had two people from A#1 in our house attempt to sell us on a repair or replacement. Why would I ever trust you to install or repair a system in my home that A#1 previously installed in 2011 (9 years ago) that failed. My personal belief is that any AC system that fails in less than 10 years was not properly installed. After a second consultation from a more reputable competitor we have discovered A#1 installed the current system with less than half the necessary CFM airflow into our 4 ton unit than necessary for proper cooling. Imagine breathing through a straw for 9 years. That is what our AC unit was doing. Without the proper inflow of air our unit was working overtime to cool our home. Funny that A#1 failed to mention this issue during our regular maintenance appointments. Bottom line is A#1 failed on my existing system and will never have an opportunity to earn my business again.