De'Andrea Halcomb

Review of iMonkeys

So far, great! I have contacted 4 other places loc...

So far, great! I have contacted 4 other places locally to inquire about whether my iPad mini 4 with cracked glass could be repaired. The first that I went to based on a friend's recommendation was out of business for over a year. The second gave me good information but told me they recommended trying to get my $ back from the original owner (I had it purchased from Facebook Marketplace) because it would not be cost-effective to fix (over $200). The 3rd location said the staff who repairs the tablets was unavailable for 2 weeks, and could not tell me if he could repair it or for what price. The 4th never answered their phone, and when I went in person, they gave me a No, they don't fix the mini 4s.
iMonkeys was my 5th try, after I happened to see the location passing by. I called and Que was very nice. He gave me a price estimate range and told me the approach he recommended trying. I just left the store and am optimistic that, once the part comes in (it's being shipped next week and he showed me the price for the part, too), he will be able to fix it. I will add another review, (Much Shorter!) once I get the call to pick up. But even if they can't fix it for some reason, I have already had GREAT CUSTOMER SERVICE and would recommend these guys to others!
P.S. I also appreciate the printed receipt I was given for leaving my device with them. Not all places do this, I've been told, but they should!