We have bought our last two mattresses at Jordan's...

We have bought our last two mattresses at Jordan's furniture, in the Reading store. The only difference this time is that we used the sleep center technology to determine the "best" mattress for they way we sleep etc. The last mattress was a pillowtop and have been very happy with it so we asked to look at a similar mattress.
We live in New Hampshire 4 nights a week and Massachusetts 3 -4 nights a week so we sleep in two different beds, one is the pillowtop that we are still happy with. We also let her know that we did not want anything that will trap heat as a foam mattress topper does. The technician led us to four different mattresses that were in the range of $1,400.00 - $2,000.00. The cost of the mattress was never the deciding factor. We took a fair amount of time laying on all four and decided on the Beautyrest True Energy Recharge Illiana Plush.The technician told us that it has a foam top but it is the new cool technology so it is not warm. It seems to be the most comfortable surface that we have ever slept on, I still have a love hate relationship with this mattress. It took us a while to figure out that this is a terrible mattress for sleep and what it does to your body. I have been struggling with pain in my neck and lower back because of this mattress and my husband has also been waking up with pain in his back and shoulders. We finally decided to call and see what can be done after buying many different pillows to be sure it was not the mattress. By the way it heats up too much as you sleep on it as a foam topper does. We did not set out to buy a plush mattress but again the technician told us that it is very supportive which it is not. We waited too long to call and it is now past when Jordan's will do anything about it. The service department representative told me "well you bought a plush mattress" and he tacked on an extra two months of how long I have owned the mattress. I asked if they could give me a discount on a new mattress and he told me that NOTHING could be done. We would of been better off choosing our own mattress without help and would not have chosen a foam top or ultra plush mattress and would not be throwing away $1,800.00 plus two $60.00 pillows that nobody sleeps on. We are very unhappy that we trusted the Sleep Center to tell us what mattress we should be sleeping on. BUYER BEWARE! I did some research on this mattress after the fact and the biggest complaint beyond bad sleep is that they break down very quickly and need to be replaced. So they will sell you an expensive mattress that you will need to replace in about half the time as the old pillowtop style. Good business for them!!