DON'T PRE PAY. Refused to clean the room, Refused ...

DON'T PRE PAY. Refused to clean the room, Refused our request to leave. Refused to move us. Refused a refund. Terrible Guest Service's. Yes they charged us for NOT STAYING. We had an awful experience. The Super Smokey, Dirty Casita was unusable. The pool was filthy. I asked for the room to be cleaned and a pole skimmer so I could clean the pool. A service guy came by and turned on the filter sucking up the 50 to 75 large caterpillars. Room didn't get cleaned and we didn't get a skimmer. The Casita was so smokey from the fireplace that we couldn't stay. It made your eyes burn. The flue needs cleaning. You could smell the fireplace from outside. Room had food on the floor, beer tops, peeling wall paper, old carpet and screens that didn't fit. We had stayed there since Dory Halladay remodeled the property in the 1990's bringing Jazz music to the desert. This Casita was terrible. We recommend you check your room before you pay. Their No Refund Policy is a tricky one. It's sad, they've Gone Downhill. Curley, (The Manager) reply was "it's not that bad". "No other rooms are available" and "You must stay". We could not stay. We left. $648 for one night we didn't use the room. Curley It was BAD, REALLY BAD.