Closed the account, thankfully!

Closed the account, thankfully!
Good and bad customer service. The team in place are doing their best ( esp. Tahir Ahmed ) but the waiting area design is really bad... It feels like an open market . People waiting their turn and can hear your conversation with the customer service agent so your banking, contact details and all is heard by people who are waiting . Its not confidential conversation and people they can jump in your turn as if it s an open market not an international bank.

Customer can behave badly and the bank encourages/ allows this kind of disrespectful behavior toward its employees!
I went waited for my turn and when It was my turn, some unhappy customer came while We talk and throw his paper at the employee and kept on shouting in front of everyone... not the kind of thing you want to see when you go to an international bank like Citibank.

Then I went to the teller I was filling the forms still and my number came before I made it to the counter someone jumped in my turn without a number... like why all banks have this system of waiting your turn and only in this bank customers allow themselves to do such a behavior ? Where is the branch manager ? Is there a one? I didn t see it like I do in NBB/ Ithmaar/ BBK.

On top this Citi bank does not grant you access to your account internationally, not in Ireland, UK, US. So what is the point ?

Great customer service team that is baring the abuse of unhappy and not educated customers.

If you go and can t avoid the bank make sure you set right next to the teller and not get busy with your phone/ filling form as people will set right next to the teller and jump in your turn if you don t get up quickly enough.

If you need to get a new card- good luck, it will take a while...