James Saitta Review of Elevation Restaurant
Very nice facility-it looked shiny and new. Frank...
Very nice facility-it looked shiny and new. Frankly, most of my food experiences in the Minot and Williston area have been less than spectacular, so my expectations for this restaurant were not that high. Our first impression of the restaurant, as we walked in was that it was a little chaotic I had never been to a higher-end restaurant where you just set yourself, but in their defense, they had a couple big parties and appeared that their staff was a little overwhelmed. The food we ordered was very good. We have the shrimp tacos, the Thai lettuce wraps, the prime rib cheesesteak and the ribeye meal. I did explain to the server ahead of time that I like my steaks medium rare, and most restaurants get that wrong. Unfortunately, elevation was no exception. My steak was wrong. But our server, Payton, was fantastic, and she handle it with professionalism and the type of courtesy and kindness that is rare these days. She made an uncomfortable and somewhat unpleasant situation absolutely bearable. She is a tremendous asset to this restaurant. Allegedly, the management team was in a meeting, so they were unable to rectify the situation personally. My expectation would be that when a steak is not cooked broccoli, the manager themselves, would come out and make it right. This did not happen and this responsibility was left to our server, which, I believe is unacceptable. The management team should never put a server in that position to have to fix the problem that she wasn't responsible for. Alas, she handled it with flying colors. We also had a couple desserts elections that were fantastic. I would most likely give this restaurant another chance, if I were ever to be in this area again. If you're looking for an above average daily experience with very good service, I would strongly consider Elevation..
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