Tricia Lawrence

Review of Sheraton Zagreb Hotel

It is a pretty hotel but that is all I can say. I...

It is a pretty hotel but that is all I can say. I came here by tour coach. The tour director was rushing to get luggage off for those going to a dinner (I was not) as we were late.

I am in an airboot due to breaking my lower leg in an accident. So I am slow and using a cane for balance. My bag was left on the sidewalk, last one outside. I asked the bellboy if I had to go get it as other guests were. He said no but disappeared never to be seen again. One of my tour mates got it to me. I struggled into the lift with holding a room card, backpack, purse, cane and big luggage. It was worse trying to navigate it on carpet. I needed 3 arms. Normally I don't complain and I didn't go to the reception desk because they were backed up. But I wonder how they treat permanently disabled people? I have a new appreciation for what handicapped folks endure and it is sad. This tour includes having your bag delivered to your door. This hotel gets an F in service. Zagreb people outside the hotel were super friendly and nice.