Chelsea Fernandez

Review of Kaiser Health News

I ve been having chronic headaches for months now ...

I ve been having chronic headaches for months now and my doctor recently ordered a referral for an MRI. The next two days I was told someone was trying to contact me to schedule this but couldn t get in contact with me but I received 0 emails or phone calls about any such thing since the referral. I had no way of responding to those messages and could not get a hold of someone who could help me when I called the number they told me to call.

I submitted a grievance about this and someone wonderful helped scheduled the MRI for me.

All seemed well until I double check my upcoming MRI appointment time and no longer see any appointment. The appointment was cancelled with no notification via email, phone, anything to me. For all I know, something could be seriously wrong with me that the MRI could find but I m having a hell and a half of a time even getting an appointment that doesn t just disappear.

I submitted another grievance about it but it s baffling that an appointment can just vanish with no warning. This isn t a restaurant, it s healthcare - you don t do that.

I also was referred for mental health therapy back in December and I have never received a call about this. I brought it up with my doctor and she kindly referred again two months ago and still 0 contact from mental health.

I ve been chronically ill most of my life and have been through many health systems. I have a lot of patience and respect, but At this point I can quite frankly say Kaiser is the worst healthcare system I have ever been in and I am assuredly switching insurance as soon as I can. This is some bootleg healthcare.