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Currently sitting in the lobby of "The Henry" with...

Currently sitting in the lobby of "The Henry" with all my luggage waiting for a room to be ready. We booked a room and had a GUARANTEED check in time (per their website) at 3pm. We were told that since the hotel was full last night, housekeeping is behind and do not have any rooms ready. They have our phone number, but made no effort to contact us so we could make other arrangements. We were originally told a 30 minute wait, and it has now been upwards of 45. It's now 4:52pm and we're still sitting here with other patrons who are in the same predicament waiting to get ready for a wedding we are all going to be late to. I'm sorry that you were busy, but you cannot tell me a hotel of this caliper is unable to turn over after a busy Friday night. This cannot be a rare occasion that they are full on the weekend. After speaking with the front desk again for a time frame of our room after continually waiting, we were told they're "working as fast as they can". There is no manager offering refreshments or any sort of compensation for this massive inconvenience . Please do not waste your money here. I gladly would have stayed at a cheaper hotel, especially knowing they can get me in at the time we agreed on, and was guaranteed. Extremely unsatisfied with my stay thus far, and will not be coming back or recommending to anyone.

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