Clean and beautiful lobby but the staff aren't as ...

Clean and beautiful lobby but the staff aren't as helpfull as they should be during late night hours. Thou they could see another gentleman and myself trying to get in (as well as our attempts to use the intercom paging system) from where they were, they continued to ignore us until another patron came through the lobby and let us in as she exited. This is inexcusable lazzyness especially in the hospitality industry in my opinion!