Purchased a Hitachi heat pump from Temperzone for ...

Purchased a Hitachi heat pump from Temperzone for a customer. It stopped working within weeks. It was a manufacturing fault that caused the issue. There was a long delay before the part was available so I chose to replace my customers hitachi heat pump for another brand at considerable cost but it was what I consider to be right thing to do when someone has paid several thousand dollars.

Temperzone were not the least bit interested in covering any of this cost and instead only offered to cover a few hours labour to cover the cost of changing the part months later.