Selena Ortiz

Review of Indigo Real Estate Services, I...

They allow managers of their properties to violate...

They allow managers of their properties to violate federal laws. I moved out of Villas at Lakewood and received my final bill from them on April 1st 2020. Given that we are in a pandemic and everything is closed, including their leasing office, and the bill has no way listed to pay it simply says to just contact them , I figured I had some time to pay. Well I was WRONG. April 17th 2020 I got a letter in the mail from a debt collector stating they turned my bill over to collections. This is 16 days, or 12 business days. During a global pandemic. I did some research and tenants, under FEDERAL LAW, have 31 days to pay their bill before it can legally be turned over to collections. Now there are collections fees in my name, and it has dropped my credit score already. I brought my concerns to the manager who is EXTREMELY unprofessional and felt the need to argue back and forth with me and completely skip over the fact that they Literally violated A federal law. I would not suggest living here or anywhere managed by this company if your money, credit score, And honesty mean anything to you.