Deneen Avery

Review of Empire Today, LLC

A representative gave me a terrific quote on floor...

A representative gave me a terrific quote on flooring and I placed my order. The installation was to be done after having construction done in my home, whenever I was ready. There is a little pandemic called COVID-19 happening which delayed the construction on my home. I was never informed that my order would be cancelled if the flooring was not installed within 6 months until the 5th month. Not only that, they refused to refund my deposit. Additionally the representative was surly, dismissive and had no compassion for my situation.
I am extremely disappointed.