iD Tech recently made significant changes to the s...

iD Tech recently made significant changes to the schedule of their Squads product AFTER enrolling kids into the program, which made it difficult for my son to attend - primarily because as a divorced parent, I am on a fairly fixed schedule, and have to coordinate activities with a former spouse. Not always the easiest thing to do.

While the company claims to have been responding to parent feedback which drove the change, it is never a great business proposition to roll out a product and then alter the offering after people have already enrolled - and told their now excited kids.

So while that process will hopefully be a learning point for iD Tech in customer expectation management, they did contact me and worked with me to change my son's registration to private lessons. My hope is that this works out and fills a bit of a social gap for my son, by facilitating an activity that he genuinely enjoys in these difficult virtual learning times. I have therefore changed my initial review to reflect the effort.

He did participate in their virtual summer camps, and enjoyed the experience. Will see how the private Minecraft game development lessons go.