dajia amaro

Review of Avanti Hotel

DO NOT STAY HERE! My family and I checked in to go...

DO NOT STAY HERE! My family and I checked in to go to the Universal theme parks and I'm highly grossed out. Walking into the bathroom I find hair on the toilet seat, a broken razor and a hair bar of soap in the shower and a dirty shower! But yet you can put folded towels and new toilet paper?? That's disrespectful and disgusting! Stepping out of the bathroom I stepped on a tac randomly on the floor!

Immediately I call the front desk to speak with a manager Raymond which was pointless. After explaining the disappointment of the room, Raymond proceeded to tell me there are no other rooms to switch us to because "there's a convention in town" and they're sold out. As for housekeeping, he only has a "housekeeping runner" and that there's no other housekeepers right now on staff so it will take time to clean our bathroom.

The only positive thing I can say is that the housekeeping runner was nice, super attentive and apologetic when she arrived and saw the dirtiness of the bathroom. She cleaned it right away and sent photos to a supervisor of the mess.

Overall, I will never stay here again. To have the service of a manager with a "take it or leave it attitude" is appalling. Don't work in hospitality if you cannot carry out the responsibilities of great customer service.