Completely unprofessional management and leadershi...

Completely unprofessional management and leadership at this location. Had identity theft while in NYC and my credit card company graciously over nighted me a new credit card. Went to the front desk to receive my package that was signed for at 11:32 am and they told me they don t receive packages that I needed to walk down the block and pick it up at the UPS store down the street. I clearly stated that I was a guest here and didn t pay to
Stay at ups and they were responsible for my package if I sent it there. They could care less. When I arrived to UPS there was a 20
Minute line causing me to miss my dinner reservation. They couldn t find my package in the midst of their stacks and stacks of packages, even though it was confirmed delivered at 11:32 am. The hotel staff continued to argue with me that the package wasn t delivered even though I had a tracking number. They never apologized. The worse was Sampson who continuously was argumentative and rolled his eyes at me several times. He told me he checked with fed ex and it wasn t delivered, yet it was a ups package. He said there was nobody named Jaysen at ups who signed for the package although it was confirmed by another manager that there was a Jaysen who worked there. All in all the lack of leadership and ability to handle this situation in an apologetic manor was deplorable and could have been remedied with a simple I m Sorry. I don t need management to roll their eyes at me because they are inconvenienced when you ask them to
Do their job. Secondly as a Marriott fan I can t believe that they handled this situation this way, in the past I ve been overwhelmed by the customer service I receive at Marriott properties. Not the case at this location.