Recently I sent parcel from Hyderabad to Auckland ...

Recently I sent parcel from Hyderabad to Auckland and after a month I still haven't received it. I can tell you this is not because of covid. Fedex is still working good during Covid time. You had increased prices and changed your service from Fedex to UPS which is terrible. If you continue to be with UPS, I am very sure you will loose many customers. I am definitely one of them.