I recently engaged with this consulting firm for p...

I recently engaged with this consulting firm for process improvement services. While the consultants were knowledgeable and professional, the overall experience was just average. The project timeline extended beyond the initial estimate and the communication could have been more proactive. The team was responsive to feedback, but there were occasional lapses in follow-up. The website was user-friendly and provided a good overview of their services, but I found it lacking in detailed case studies and client testimonials. The pricing was competitive, but I would have preferred clearer transparency on the cost breakdown. Overall, the company delivered on their promise of process improvement, but there were areas where they could have improved their service delivery and client engagement.